Shipping and Returns

Shipping:

​

1. Order Processing: a. We strive to process and ship orders as quickly as possible. Order processing time may vary depending on the availability of the products and the shipping destination. b. Please allow 1-3 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Costs: a. We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping. b. Shipping costs are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.

3. Delivery Time: a. The estimated delivery time depends on the shipping method selected and the destination. b. Standard shipping within the domestic region usually takes 3-7 business days. c. Expedited shipping options are available for faster delivery and may take 1-3 business days. d. International shipping times may vary depending on the destination and customs processing.

4. Order Tracking: a. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the courier's website.

5. Shipping Restrictions: a. Some products may have specific shipping restrictions due to their nature or regulatory requirements. We will notify you during the checkout process if any such restrictions apply.

 

Returns:

​

1. Return Eligibility: a. We want you to be completely satisfied with your purchase. If for any reason you are not, you may initiate a return within a specified timeframe, typically 30 days from the date of delivery. b. To be eligible for a return, the product(s) must be unused, in their original packaging, and in the same condition as when you received them.

2. Return Process: a. To initiate a return, please contact our customer service team or visit the "Returns" section on our website. b. Provide your order details and the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization if applicable. c. Please follow the provided instructions for returning the product(s) to us.

3. Return Shipping: a. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. b. We recommend using a trackable shipping service to ensure the safe return of the product(s). We are not responsible for any loss or damage that may occur during return shipping.

4. Refunds: a. Once we receive and inspect the returned product(s), we will process the refund in the original form of payment. b. Refunds typically take a reasonable amount of time to be processed, depending on your payment provider. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

5. Exchanges: a. We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

If you have any further questions or require assistance with shipping or returns, please contact our customer service team.